This week I asked Angela Dietrich, a pensioner from East London, who had serious issues with her former fuel supplier, Npower, when she was thinking of switching. I asked: 'How did you manage to switch your supplier?'.
You can find her answer on Your Money Matters show! She also talked about how she was supported by local advice agencies, such as Toynbee Hall and Bromley-By-Bow Centre (BBBC), in order for her to get heard against a very big company, Npower, and to make a complaint against the company.